This course equips learners with the knowledge and skills needed to provide excellent customer service across different sectors. Learners will explore the principles of effective customer relations, communication strategies, problem solving, and complaint handling techniques. Interactive activities, discussions, and case studies will be used to enhance understanding. Course Objectives By the end of this course, learners should be able to: Define customer service and explain its importance Demonstrate effective communication and interpersonal skills Apply problem-solving techniques in customer service situations Handle customer complaints professionally Build positive customer relationships Understand ethical and professional conduct in customer service